You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Our standard shipping method is via the United States Post Office.
When you place an order, we will calculate your shipping costs based on the weight of the item(s). All items in our store ship next day. The time it takes for you to receive your order will depend on where you are. For US customers your shipping time is approximately 1 - 3 days. For Canada the shipping time is generally 5 - 7 days. For all other international destinations shipping times will vary between 1 - 2 weeks.
We are committed to protecting your privacy! So we only collect your personal information to process and fulfil your order, to notify you of the status of your order and to contact you urgently if there is a problem with your order.
If, during the checkout process you asked to be on our mailing list, we will occasionally notify you about cool new things we've done to our Web site, new services and special offers. Otherwise, we will not contact you except as required to process and fulfil your order.
You can always opt out of our mailing list by sending an email to firstname.lastname@example.org with "unsubscribe" as the subject line.